Business
Administration
Business Administration service
1) Inbox & Diary Control
- Shared inbox triage, flagging, and responses from approved templates
- Calendar ownership: meeting booking, room/Zoom links, buffers, follow-ups
2) Document Production & Templates
- Proposals, presentations, SOPs, checklists, forms and branded letterheads
- Version control and filing in SharePoint/Google Drive
3) Data, CRM & Records Hygiene
- Contact imports, dedupe, field tidy-ups, pipeline housekeeping
- List maintenance for newsletters and client comms
4) Customer & Resident Communications
- Drafting and sending notices/letters, FAQs and response scripts
- Logging enquiries/complaints and closing the loop professionally
5) Scheduling, Permits & Field Coordination
- Works scheduling with councils/ISPs/suppliers, road/pavement closure admin
- Access details, site packs, readiness checks, day-of coordination
6) Supplier & Contract Admin
- Vendor onboarding docs, insurance/H&S doc collection, key dates/renewals
- SLA logs, ticket chases and supplier scorecard notes
7) Research & Reporting
- Supplier/market comparisons, pricing tables, shortlist packs
- KPI snapshots and board-ready one-pagers
8) Compliance & Policy Admin (light)
- GDPR/H&S document filing, consent records, privacy notices in templates
- Staff policy acknowledgements and training trackers
9) Travel & Event Logistics
- Itineraries, holds, ticketing, accommodation, venue liaison
- Briefing notes and attendee comms
10) Life Admin (optional)
- Renewals, appointments, reminders, small personal logistics to free headspace
What clients get (deliverables)
Clean inbox & calendar (daily)
Admin pack for accountant (monthly)
Action list + priorities (daily)
Updated SOP/templates (as improved)
KPI mini-dashboard (weekly)
Supplier/permit tracker (as needed)